aM
alfredo M
1 reviews | Active since Aug 2016
20 Jul 2017, 17:17
Payment
<p>I was contacted a while back to make payment arrangements for my arrears MTN contract, I gave all my details to the consultant to setup the debit order as per our agreement.<br /><br />GUESS WHAT!! Im being threatend with lawyers notes regards to this account that I was willing to pay and their *********** call centre representatives forgot to capture or captured my details incorrect.<br /><br />No payments has been deducted ever since, They stopped making contact. <br /><br />How do one possibly resolve this????????????????</p>
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MTN South Africa's replyOfficial
20 Jul 2017, 22:36Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the account is handed over to legal due to debit returned unpaid and no payments received, we do not pick up any notes on the account that a call was made to MTN to set up the debit order to payment arrangement to the account.
When making payment arrangements the debit order cannot be reinstated, payments need to be made cash to our MTN Absa bank account.
Note that once the account is handed over to legal and hard suspended the system will not generate any invoices further, you will be held liable for subscription fees until the contract expires 2018-07-12.
The last invoice generated to the account was for March 2017.
Account balance R2916.76 and this balance includes the March 2017 invoice.
Invoices not generated to the account from:
April 2017
May 2017
June 2017
July 2017
Subscription fees per month R499 X 4=R1996.00
R2916.76 subscription fee balance generated to the account + R1996.00 for subscription invoices not generated to the account from April 2017.
R4912.76 need to be paid to bring the account balance to current or to R0.00.
Please email the Legal department on *** to make payment arrangements.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.(A***)
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply20 Jul 2017, 22:36
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the account is handed over to legal due to debit returned unpaid and no payments received, we do not pick up any notes on the account that a call was made to MTN to set up the debit order to payment arrangement to the account.
When making payment arrangements the debit order cannot be reinstated, payments need to be made cash to our MTN Absa bank account.
Note that once the account is handed over to legal and hard suspended the system will not generate any invoices further, you will be held liable for subscription fees until the contract expires 2018-07-12.
The last invoice generated to the account was for March 2017.
Account balance R2916.76 and this balance includes the March 2017 invoice.
Invoices not generated to the account from:
April 2017
May 2017
June 2017
July 2017
Subscription fees per month R499 X 4=R1996.00
R2916.76 subscription fee balance generated to the account + R1996.00 for subscription invoices not generated to the account from April 2017.
R4912.76 need to be paid to bring the account balance to current or to R0.00.
Please email the Legal department on *** to make payment arrangements.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.(A***)
Kind Regards,
Alice van der Merwe
Best regards,