1 reviews | Active since Dec 2015

23 Sept 2016, 08:08

Payment

<p>Good morning</p> <p>Heres the proof that ive been taken to ITC which im really failing to understand why this was done if im very current with all my payments with Mtn.</p> <p>I really cannot wait for 21 working days for my name to be cleared on the ITC. Ive asked to be emailed a paid up letter to proof that im not on debt with Mtn. I really need the paid up letter urgently</p> <p>Here's my information</p> <p>Name:Seipone Sebotha<br />ID NUMBER: ********** 594086<br />Number enquiring about :071 ********** <br />Account number: A ********** </p> <p>Yesterday i went to Mtn ****enary which i was told that theirs two accounts on my account which i didnt know about as my account wasnt closed from when i started with this contract. Then i called the customer care which smangele Shabane told me that she doesnt see what the agent from the branch saw which then i adviced her that ive seen this account number on mtn online service. The account number is A ********** which ill also send a screen munch from my phone.</p> <p>Regards<br />Seipone Sebotha</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Sept 2016, 11:37
Official

Good Day Seipone Sebotha

Thank you for your post.

Please accept our apologies for any inconvenience experienced.

Kindly be advised that a request to update your profile was sent to the credit bureaus. Please be advised that there is only one contract which is under your details and the account is still running so we cannot provide you with a paid up letter.

We would like to assure you that we are actively working to improve our service levels.

Kind Regards,

Zukiswa

REQ:***

Best regards,