PAYMENT

This is a follow on from my previous complaint where my phone a/c was suspended because someone was able to **********ly access MTN's system and use my number, running up costs of R97000.00. In that case it took MTN 2 weeks to resolve this problem during which I could not make calls despite paying a monthly service fee. And when the line was restored after MTN had confirmed that I was not responsible for the calls I was told categorically that the cost would definitely not be debited to my account. BUT despite this the full amount was debited from my account. On discovering this I immediately emailed the manager (name listed above as the person responsible) I had been dealing with previously and sent a follow up email 2 hours later after I received no response. I then had to contact him myself through the call centre (which is a ridiculously frustrating and inefficient service) to which I was informed they were aware of my initial email. BUT no one bothered to call or even email me back. And the amount has still not been reimbursed at the time of writing this complaint.