1 reviews | Active since Jul 2015
PAYMENT?!?!?!
About a month or so ago I had a complaint about MTN debiting money and setting a limit on my account of which I had no idea about?! A received a response from \ Tim"stating that I will be credited for the amounts run up. On the 1st of September I was debited for the amount of R853.71 where as my contract should be only R380. Where did the extra R473.71 come from all of a sudden?? How many complaints must I Still Have With MTN before I completely loose it and go to the ombudsman and cancel my contract entirely??? Maybe the ombudsman will be able to help me once and for all???? I need a solution to my problem and FAST!!!! I am getting FED UP with MTN'S utter disregard for their customers. I don't want my account to be credited again"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is an open line and there is no limit set up, therefore you account has escalated.
A self usage limit can be set up in order minimize your spend every month. To set up a limit, please dial *141*5# and select option 1.
Regards
Rajesh
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that this is an open line and there is no limit set up, therefore you account has escalated.
A self usage limit can be set up in order minimize your spend every month. To set up a limit, please dial *141*5# and select option 1.
Regards
Rajesh
REQ:***
Best regards,