Paying with hard earned Good Money for bad non-existent service #3rd complaint (This is getting ridiculous now!!!!)

<p>On 26 May 2016 I laid a complaint to MTN regarding their extremely and disgustingly bad service to which I got a reply as follows (on the same day!! Shock Horror!!) Please see below:</p> <p>Official private business reply:<br />Good day,</p> <p>Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.</p> <p>Kindly note that i have escalated your query through to our cancellations supervisory team. If you are still out of the country, you may dial +271808 or our switchboard line is ********** 3000.</p> <p>Kind regards,</p> <p>Ishie.</p> <p>Then complaining again after being billed agian I received this reply on the 14 of June 2017. See below: </p> <p>Thank you for your post.</p> <p> We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.</p> <p> We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.</p> <p> We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.</p> <p>warm regards</p> <p>mike</p> <p>Now I would like to say this is now exactly how MTN does Business. They take your money as quick as they can and then deliver a bad service. When you complain they drag their feet sorting out the problem. I am actually now ashamed of being associated with a company like this and would go out of my way to discourage any of my friends, family and collueges to ever concider joining them to pay for a non existance service. No response further than the written "Apologies and promises" PLEASE SORT OUT THIS MESS ASAP AS I AM NOW SICK AND TIRED OF IT AND WOULD LIKE TO GET MTN OUT OF MY LIFE FOREVER.</p>