1 reviews | Active since Jul 2011
Paying with hard earned Good Money for bad non-existent service #2nd complaint
<p>On 26 May 2016 I laid a complaint to MTN regarding their extremely and disgustingly bad service to which I got a reply as follows (on the same day!! Shock Horror!!) Please see below:</p> <p>Official private business reply:<br />Good day,</p> <p>Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.</p> <p>Kindly note that i have escalated your query through to our cancellations supervisory team. If you are still out of the country, you may dial +271808 or our switchboard line is ********** 3000.</p> <p>Kind regards,</p> <p>Ishie.</p> <p> </p> <p>Well up to now nobody from the esteemed MTN have had the decency to contact me any further. Instead they have decided to send me yet another bill for R512,33!! Brilliant you guys sure knows how to mess up things! Please get your ducks in a row and cancel this contract with immidiate effect. I have enough evidence of asking and begging you guys to do your job to satisfy any lawyer out there. Please sort this out ASAP as i am now getting past being angry. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
