Paying with hard earned Good Money for bad non-existent service

<p>I was a loyal client of MTN for more than 20 years. Account T4540. I left them last year in January and went over to Cell C because of their no care just pay as we demand attitude. My number was ported out and I wanted the contract to run out this year in January (2017) and then cancel it. I am currently working in Botswana for 5 years. On 07/03/2017 I sent and email to MTN Cancelations, cancelling my contract with them. I was given a ref no # ********** 7 and told to phone 808 and cancel over the phone. I then rep**** (08/03/17) that I do not have an active simcard anymore and I do not know my log in passwords on the phone and requested if they can assist. I received no reply yet (send mail on 27/03/17 requesting a reply and nothing was done.) This morning I received a call from MTN to upgrade my account. So my account is still active! Please respond why MTN does not comply to their customers request? I need my money refunded that is due to me from cancelation date. Worst service I have experienced from any company in SA yet!</p>