NS
Nosintu S
1 reviews | Active since Sept 2015
07 Sept 2015, 17:39
paying two different companies
i bought a laptop at Nashua mobile in 2013, i have been paying since then, torwards the end of 2014 i skipped few months of payments, the on then 20th Dec 2014 i paid R1000 to Nashua mobile Nedbank account, two days later i recieved an sms from Saya recoveries telling me that they took over Nashua Mobile account and the told mei owe R2000, which i already paid half of it at Nashua Mobile account, then i paid the balance at Saya recoveries. few days later i recieved a call from MTN telling me they have taken over Nashua mobile account. i told them i already paid and i forwarded them the proof of payment and the letter that states that i paid Nashua mobile in full. now MTN is harrasing me asking me to pay
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Replies (1)MTN South Africa's replyOfficial
08 Sept 2015, 12:08Hello Tummsy,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply08 Sept 2015, 12:08
Official
Hello Tummsy,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the legal management team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
