1 reviews | Active since Aug 2014
Paying MTN for services not rendered
<p>Morning.</p> <p> </p> <p>This is my second entry in less than a month. I took out a new contract at MTN Makhado the 24th of November. From the begining I did not have network coverage. I gave the phone back within 7 days and only got a new phone last tuesday. On Wednesday I did a sim swop as well. Still the problem is not solved. 2 phones and 2 simcards can surely not all be faulty. The manager at the branch helped me with the setup of the new phone. The problem of not having signal or going on the internet is not just in town, I went to Pretoria for Chrismas and had the same problem there. I have been phoning various numbers since I got the phone back and no one can help me or they just give me another number to phone. Why must I pay for a service if I dont recieve any? Is that not *****? So in short, help me or tell me you are unable to fix the problem and let me cancel this contract to join another service provider that actually provides a service. I am fed up with MTN now. </p>
Good day Christiaan,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number (chargeable from other Service Provider's numbers), weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***
Good day Christiaan,
Thank you for taking time to raise your concerns with MTN.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Alternatively you can also contact them on number *** toll-free from an MTN number (chargeable from other Service Provider's numbers), weekdays 08:00 to 17:00.
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb:
City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.):
If the problem is experienced in a car, were you using a Bluetooth car kit? (Yes / no):
Is the problem experienced indoors or outdoors?
Make and model of handset / device:
Any other information:
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Tshepo M
REQ:***