EP
Elvis P
1 reviews | Active since Jul 2015
30 Jul 2015, 15:54
PAYING MTN FOR POOR SERVICE
Hello Peter,<br> I have a contract with mtn. For the past few months i havent used my sim cards. When i reactivated them, the data and airtime was used where as i didnt use the sim cards at all. When i called to ask why this is the case am not getting a response. Please help because it seems am paying for someome else to use the packages.
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MTN South Africa's replyOfficial
11 Aug 2015, 15:14Hello tafadzwakuj,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that you have been in contact with our service consultants, They advised that your account was with our legal department, that is why your line was not provisioned for the past months. The system shows a credit of R457.37 on your account. Please feel free to contact the call centre, should you have any further enquiries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that you have been in contact with our service consultants, They advised that your account was with our legal department, that is why your line was not provisioned for the past months. The system shows a credit of R457.37 on your account. Please feel free to contact the call centre, should you have any further enquiries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply11 Aug 2015, 15:14
Official
Hello tafadzwakuj,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that you have been in contact with our service consultants, They advised that your account was with our legal department, that is why your line was not provisioned for the past months. The system shows a credit of R457.37 on your account. Please feel free to contact the call centre, should you have any further enquiries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records it does reflect that you have been in contact with our service consultants, They advised that your account was with our legal department, that is why your line was not provisioned for the past months. The system shows a credit of R457.37 on your account. Please feel free to contact the call centre, should you have any further enquiries.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***