PP
Palesa P

1 reviews | Active since Jul 2016

07 Jul 2016, 15:35

Paying more than should and no one to assist

<p>Mtn has been deducting more money than they should evey month. The 808 number has no answer and i have tried numerous times to get these people to fix my monthly premius.</p> <p>Mtn really sucks! If its not network problems its disappearing data bundles.</p> <p>Mtn should repay my every cent.</p> <p> </p> <p>cant wait till the end of this contract!</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply12 Jul 2016, 08:49
Official

Thank you for your post.

On the system it shows that you have two lines with us. A R79 line and a R349 line. You pay R428 for both these contracts. The money we have been deducting is the correct amount as per the system.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

PP
Palesa P's update12 Jul 2016, 09:26
Reviewer Update

i have called numerous times to address that issue. i would like a different response.