IW
Ina W
1 reviews | Active since Jan 2015
02 Mar 2015, 21:46
Paying more for contract
DEBIT ORDER IS FOR MORE THAN MY CONTRACT FOR MORE THAN A YEAR NOW!!!!! PLEASE! PLEASE HELP!!!!!
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Mar 2015, 13:25Hello IInawarricker,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the package has been rectified. A request has been sent to our billing team to reconcile and process any credits that may be due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the package has been rectified. A request has been sent to our billing team to reconcile and process any credits that may be due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply05 Mar 2015, 13:25
Official
Hello IInawarricker,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the package has been rectified. A request has been sent to our billing team to reconcile and process any credits that may be due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the package has been rectified. A request has been sent to our billing team to reconcile and process any credits that may be due.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,