1 reviews | Active since Jan 2016
Paying monthly for a malfunctioning phone.
To whom it may concern,<br> <br> I bought a Sony M4 aqua from MTN Midrand Boulders in July 2015.I returned the phone to the repair center a few weeks later due to the phone malfunctioning .I was given a brand new M4 Aqua but later returned it due to the same issues.This process was repeated plenty times .I'm currently on my 4th Sony M4 Aqua in less than six months.I'v personally had it with the appalling service from MTN as i have simply requested a brand new phone( Brand and model) but i'm being told i have to keep this malfunctioning phone for the duration of my contract.<br> <br> I'm Paying Monthly for a phone that doesn't work!!!!!!<br> What happened to putting customers first and keep your customers happy...???<br> I'm done with MTN...<br> <br>
Thank you for your post.
We sincerely apologise for any inconvenience caused.
Kindly note that the correct process to follow is to book the handset in for an assessment. Upon assessment, our technicians will determine whether they are able to repair the handset in line with the manufacturer's policy or if you'll be given another phone.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
We sincerely apologise for any inconvenience caused.
Kindly note that the correct process to follow is to book the handset in for an assessment. Upon assessment, our technicians will determine whether they are able to repair the handset in line with the manufacturer's policy or if you'll be given another phone.
Kindly note that the matter has been escalated to the HVRC (Repair Centre) supervisory team for assistance.
Kind Regards
Nompumelelo
REQ:***