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charne O
1 reviews | Active since Sept 2011
20 Feb 2016, 10:00
Paying insurance but no service
My phone has been with mtn for almost 4 weeks. Insurance from mtn phoned me and said that it is my fault that my phone has not been fixed yet as i did not follow procedure. All documentation was done by the shop and i don't work for mtn so i don't know what their procedures are. They promised to phone me back in 10 minutes to give me a date on when my phone will be fixed. It is now almost 2 weeks later and no call from MTN yet.
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MTN South Africa's replyOfficial
20 Feb 2016, 12:44Hello muiskind,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We have resent the request to the insurance supervisor to contact and assist you. We do pick up that the insurance department did call the account holder on the 9th and the claim was processed.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We have resent the request to the insurance supervisor to contact and assist you. We do pick up that the insurance department did call the account holder on the 9th and the claim was processed.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply20 Feb 2016, 12:44
Official
Hello muiskind,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We have resent the request to the insurance supervisor to contact and assist you. We do pick up that the insurance department did call the account holder on the 9th and the claim was processed.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
We have resent the request to the insurance supervisor to contact and assist you. We do pick up that the insurance department did call the account holder on the 9th and the claim was processed.
Kind Regards,
Alice van der Merwe
***