PAYING INSURANCE AND NO HELP WHEN NEEDED

I HAVE BEEN PAYING INSURANCE NOW FOR ALMOST 2 YEARS ON MY SAMSUNG NOTE 4. i HAVE UNFORTUNATELY HAVE TO CLAIM FROM THE INSURANCE NOW AS MY LCD BROKE. THE PHONE WAS HANDED IN TO MTN AND THE EMAIL WAS SENT TO THE INSURANCE COMPANY ON THE 26TH AND AGAIN ON THE 28TH. NO ONE FROM THE INSURANCE HAS COME TO FETCH MY PHONE TO HAVE IT REPAIRED BUT I HAVE TO PAY A MONTHLY PREMIUM TO BE COVERED. iT IS CLEAR THAT THERE IS NO URGENCY WITH MTN WHEN THE CLIENT NEEDS HELP AND I WILL BE CANCELLING MY ACCOUNT WITH MTN AS SOON AS POSSIBLE.