Paying for the phone I never received

<p> </p> <p>Last year March 2016, Mtn sales consultant Louraine Msenwa calls to inform me about the due upgrade on my contract, account no: A ********** . The sale of Nokia Lumia phone was made telephonic with ref no: UV ********** , sadly I never receive the phone until today. On the 25th April 2016 the deduction of R109 was made by Mtn on my account since then until now 2017.</p> <p>I made follow up going to Mtn outlets and making phone calls, to notify them that I never received a phone, then was told that the delivery guy from RTT said ‘they couldn’t get hold of me and the phone was returned to Mtn’ again was told that they will send the email to Louraine to notify her about the issue.</p> <p>Every time when call Mtn was told the same story that they will send email to Louraine.</p> <p>On the 9th February 2017 made a call to Mtn as usual and finally got hold of Louraine Msenwa, I reminded her about issue of my upgrade and not receiving the phone. She then check on the system and realized that I never got the phone, then told me that I will be refunded all the money I’ve payed and she will give me all the updates in solving the problem. She again gave me her work email address and her cellphone number and to me to send her sms if she delays to get back to me by the end of the day, on the same day she never get back to me. The following the I send her twice sms but she never reply I called her she never picked up my call, again the following week I called no answer until today.</p> <p>I had enough with Mtn being their loyal customer for years but they don’t value me at all.</p> <p>All I want is to end my contract and be refunded all my money.</p> <p> </p>