CW
Chris W
1 reviews | Active since May 2009
02 Mar 2015, 18:21
Paying for something I'm not receving
I was with Nashua Mobile and was ported to MTN directly. My issue is plain and simple.... I pay for an additional 1GB data bolt on package and have not been receiving this since MTN took over my account. I have on numerous occasions phoned and gone in to a MTN store to query this and to date nothing has been done about it.
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Replies (2)
MTN South Africa's replyOfficial
05 Mar 2015, 11:38Hello ctw2201,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, this matter has been investigated by our billing team and finalised. They have confirmed that the data bundle has been provisioned accordingly every month. If you wish you may contact our offices for a copy of the URL report which will show the usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, this matter has been investigated by our billing team and finalised. They have confirmed that the data bundle has been provisioned accordingly every month. If you wish you may contact our offices for a copy of the URL report which will show the usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply05 Mar 2015, 11:38
Official
Hello ctw2201,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, this matter has been investigated by our billing team and finalised. They have confirmed that the data bundle has been provisioned accordingly every month. If you wish you may contact our offices for a copy of the URL report which will show the usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, this matter has been investigated by our billing team and finalised. They have confirmed that the data bundle has been provisioned accordingly every month. If you wish you may contact our offices for a copy of the URL report which will show the usage.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
CW
Chris W's updateReviewer Update
23 Nov 2018, 17:12Still a bunch of lies from a thieving company.
CW
Chris W's update23 Nov 2018, 17:12
Reviewer Update
Still a bunch of lies from a thieving company.