PN
Penny N
1 reviews | Active since Jun 2009
17 Mar 2016, 09:01
PAYING FOR SOMETHING I DON'T HAVE
I am paying for a phone that I have yet to receive. Did an upgrade about a month ago, am being billed the upgraded amount but still no phone. Consultant at the branch can give me no answers as he is awaiting \head office's\" response. I call \"head office\" and get no joy either. It's strange that the contract has been approved, but nobody, not the consultant or \"head office\" can tell me why I can't have the phone. It seems I made a huge mistake going through a \"satellite\" MTN store rather than MTN branch itself. My advice to anyone, don't go to these little stores...waste of time and energy!!!!! It's so frustrating when you're paying for something that you don't have!!!!"
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Replies (1)
MTN South Africa's replyOfficial
17 Mar 2016, 19:03Hello Ms Unhappy,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
MTN South Africa's reply17 Mar 2016, 19:03
Official
Hello Ms Unhappy,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***