Paying for services that you do not receive and having unskilled staff trying to assist.

MTN data not working on account for two weeks and they don’t know how to fix it. Data not working on physical sim as well as esim. After: 1) Several visits to MTN store 2) Countless calls to 135 3) Refreshing my number multiple times 4) Trying to send APN settings multiple times 5) Changing APN settings multiple time. 6) Doing sim swops. 7) Inserting another sim in same phone, data works. 8) Inserting problem sim in working phone, data does not work. 9) Countless emails to their customer care and all they have to say is ‘….it’s still open, we will feedback once resolved.” Still waiting, it is almost a week they have been sending this.

Clearly this company does not have the expertise to resolve something that should be so simple. What does one have to do, change network service providers? Ah, but you are tied into a contract and will need to pay penalty to exit. So either way, you pay for a service you cannot make use of and/or will pay to exit.

Nice one MTN!