Paying for services I'm not receiving and expected to pay to cancel. Horrible business

I upgraded my home Internet plan and was not informed that 5G is not available in my area. Have had no Internet since, despite several calls to MTN where they have been rude and unhelpful.

I was given an email address to send my request to change my contract but when I sent the email it wss rejected as they only accept internal emails.

I've asked to be contacted several times by a manager and the team that needs to sort this out to no avail.

Paying for a service I am not receiving at all and being given the run around.

Do not EVER take out a contract with MTN.