1 reviews | Active since Jun 2013
Paying for Services I don't receive
I have been waiting for two month to receive the itemised billing I am paying for.<br> <br> During the last week I have reported this issue and requested the itemised billing from the 808 contract call centre 5 times.<br> <br> First the customer representative sent me my latest statement and invoice, Twice!<br> <br> I called again and reported that that is not what I requested, but in fact the itemised billing.<br> Since my second call I have not received any further correspondence.<br> <br> Yesterday I received a statement, invoice and itemised billing but again this is not correct.<br> The itemised billing I received contains 21 pages of R0.00 ammounts with a description of \mymtn".<br> <br> I am fed up with calling the call centre as the branches are also unable to help and in turn also refer me to the call centre.<br> <br> In fact"
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this can be frustrating. I do pick up that on our side the itemized billings have been sent as requested, not sure why you have not been receiving the correct documents. I have though requested for it to be resent to you via one of our supporting departments.
Also you can log in and register for our self-help site at, https://goo.gl/oS3Cpz, here you can be able to get your own invoices, statements and itemized billing.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand that this can be frustrating. I do pick up that on our side the itemized billings have been sent as requested, not sure why you have not been receiving the correct documents. I have though requested for it to be resent to you via one of our supporting departments.
Also you can log in and register for our self-help site at, https://goo.gl/oS3Cpz, here you can be able to get your own invoices, statements and itemized billing.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***