1 reviews | Active since Jul 2016
Paying for services but not receiving any
<p>I have a phone on a contract but had internet as well. I am paying R200 for my phone and an extra R50 each month. I never have a late payment/.</p> <p> </p> <p>For more than a year and a half now I am not able to use the internet as it has not been connected on the network. I have visited MTN Shops and phoned the help line but no one could assist me. I am therefore paying for services that I do not receive.</p> <p> </p> <p>Mtn also told me that my account is outstanding, which is not possible since I am supposed to be in credit as I am paying for services that I do not receive, but no one does the investigation everytime they promise it and no one reverts back to us.</p> <p> </p> <p>My phone has been disconnected and no one is assisting me in reconnecting my phone.</p> <p> </p> <p>I am really tired of struggling with these people.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
I have been struggling since Tuesday evening to get a response and to get my phone reconnected again but no one is assisting me. Please attend to this problem asap. I just want this problem solved and my phone reconnected.
I have been struggling since Tuesday evening to get a response and to get my phone reconnected again but no one is assisting me. Please attend to this problem asap. I just want this problem solved and my phone reconnected.