Paying for rooter for 2 years and do not have it need refund

Dear Mr Ralph Rupita.,Being a Mtn customer for more than 20 years I'm very disappointed and sad. I have been paying for a rooter for more than 2 years that is in MTN possistion. I struggle to get it canceled. Visit MTN stores in and out Cape Town. Send emails. Phone 135 and other MTN numbers no success. Not 1 email or phone call from MTN. I have multiple dives on 1 account why can the MTN team not investigate this matter. No sign of empathy and respect. No customer ethics. I'm asking you when will they refund me. Not once did I give MTN the opertunity to ask me for a monthly payment being a customer . Taking from someone without permission is *****ing. I'm begging you to please address this matter and await your urgent feedback. Thank you, God bless