DV
Denver V
1 reviews | Active since Mar 2013
20 Apr 2015, 20:23
Paying for return of product
I would just like to know since when is the customer obliged to pay for the return of the products return from the Mtn repair centre. In 9 years of being a Mtn contract subscriber I would just like to say I am not impressed with these new rules. R330 for the phones return is a lot.
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Replies (1)
MTN South Africa's replyOfficial
06 May 2015, 13:56Hello Vally WP,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the amount of R 330.00 is charged because the handset has been assessed by the technicians.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the amount of R 330.00 is charged because the handset has been assessed by the technicians.
Best regards
Mantoa
REQ:***
MTN South Africa's reply06 May 2015, 13:56
Official
Hello Vally WP,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the amount of R 330.00 is charged because the handset has been assessed by the technicians.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that the amount of R 330.00 is charged because the handset has been assessed by the technicians.
Best regards
Mantoa
REQ:***