TK
Tamzyn K

1 reviews | Active since Sept 2016

06 May 2017, 21:55

Paying for phone, I never received yet

<p>My contact was upgraded in February, we in the month of may and I still haven't received any cellphone but I'm being billed for the new Phone! The only time their consultants harass you is for the Sale!</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply08 May 2017, 12:52
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

Complaints Management Team
Reference Number: ***0

MTN South Africa
MTN South Africa's reply08 May 2017, 12:53
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

Complaints Management Team
Reference Number: ***0