OM
Othilia M
1 reviews | Active since Oct 2010
16 Aug 2018, 15:53
PAYING FOR NOTHING.
I have a contract phone with MTN. I only used the phone x2 month and is not working anymore. Every time I try to use the phone I get a message that says " Connection problem or invalid MMI code." I went to x3 different MTN shops on 5 different occasions and they all gave me different versions of what they THINK is wrong. Some told me that I need to do a sim-swap which will cost me over a R100, ON WHOSE EXPENSE? I called customer services and spoke to Siphumelele ref no : ********** 0172 on the 30/07/2018 and was told I will be contacted within 5 working days, I am still waiting. I am supposed to be getting R100 airtime, which I am forfeiting. Am I going to reimbursed? I am paying every month for something I cannot use. I am beyond angry with this people. All I want right now is to cancel this contract as I am getting no joy at all.
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Replies (2)
MTN South Africa's replyOfficial
21 Aug 2018, 23:10Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to our business solutions department to see if they can assist with the Connection problem or invalid MMI .
You may contact them as well on 1555 from the sim card, place the sim card in a another device when calling them.
We are waiting for feedback if they can assist with the error code. We have send the request as well to the back end technical team for assistance.
We have passed a credit for 2 months for the promo fee charge due to device not in use. The credit for R159.39 will reflect in 2 days on the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply21 Aug 2018, 23:10
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to our business solutions department to see if they can assist with the Connection problem or invalid MMI .
You may contact them as well on 1555 from the sim card, place the sim card in a another device when calling them.
We are waiting for feedback if they can assist with the error code. We have send the request as well to the back end technical team for assistance.
We have passed a credit for 2 months for the promo fee charge due to device not in use. The credit for R159.39 will reflect in 2 days on the account.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
OM
Othilia M's updateReviewer Update
23 Aug 2018, 14:22Good afternoon Alice.
I called the number you supp**** above. I was transferred to your call center after I was told that all women in your office went to a function. I am really not getting any joy . I am NOT enjoying what I signed for and therefor do not need this contract. I spoke to Professor when I called your call center and hope he wrote all the notes on your system, Maybe LISTEN to the call.
Regards
Othilia
OM
Othilia M's update23 Aug 2018, 14:22
Reviewer Update
Good afternoon Alice.
I called the number you supp**** above. I was transferred to your call center after I was told that all women in your office went to a function. I am really not getting any joy . I am NOT enjoying what I signed for and therefor do not need this contract. I spoke to Professor when I called your call center and hope he wrote all the notes on your system, Maybe LISTEN to the call.
Regards
Othilia