PAYING FOR NO SERVICE OR WIFI FROM MTN

as I have been paying for WIFI for 2 months now and have not had WIFI from the router has been delivered to me. I have exhausted all attempts to resolve the challenge myself by phoning, emailing and going to two different MTN store where there is no one can resolve the challenge. MTN store at Oakfield informed me that they are a franchise and can not assist me MTN store in Eastrand Mall whom tested and attempted to resolve my challenge without success as the consultant does not know what the online sales did. So I'm still sitting without WIFI and it is almost due to be paid again.

Only to be called by MTN in Brentwoodpark Mtn by Catherine in attempt to assist me but can not give me assured that the contract can be cancelled or refunded. WOW I have to travel some more and loose more money due to MTN not having any service and being talked over what kind of wonderful client service this is. Agreed to have Catherine respond on the mail to confirm that I refuse to bring the router to their store and that MTN online has to resolve the challange. Next moment I receive another call from a male called Chad stating that they are attempting to assist me and I informed him that it is fine I have already made contact with the Onbudsman and only thing he can say it is fine to go that route I SHOULD JUST KNOW THAT I WILL STRUGGLE!!!!!

WELL DONE MTN LET'S KEEP THE NO SERVICE FOR PAYMENT UP