Paying for MTNs poor service delivery

End of last year an MTN sales person contacted me to let me know I am due for an upgrade and that they would assist me with the process.

After finalising the process I was told that the order was processed and that my contract would be extended based on a new rate of R315 per month. However at the start of this year a debit order of R1365 was deducted by MTN.

When I phoned the help line they notified me that the order was never completed last year and that it still showed open on their system. I asked if they could assist in closing it and refunding me for the erroneous debit order amount. I was informed that they could not and that I would have to phone the sales department again.

I then phoned again I was assisted and was told that the order was closed and my contract would continue on the new amount. When I asked if the erroneous debit order amount would be corrected they informed me that they could not assist with that and that I would have to phone another call center line. This was the third call I had to make.

After all three calls I then received an email that my upgrade could not be progressed further and that I would need to work through a third party to progress it. I was given a number for the third party to call and get documentation from them.

This is some of the worst service I have ever gotten from a South African service delivery company. The only company worse than them was ABSA and they are terrible.