Paying for itimized billing and not receiving

Hi, towards the end of last year I changed from Vodacom to MTN. Itemised billing was one of the most important requirements. I signed for my new contract and Itemised billing. Up until today it's has been a complete nightmare having to deal empty promises, lies, clueless agents etc... I have it received anything from there accounts department. I have had a number of reference numbers, mad spoken to so many people. All of which was helpless. I have been put on,hold everything and in many occasions, the one hoes dead, or no one come and check up on who's waiting on the line. <br> <br> I'm gong to loose my freakin mind, because there is no senior person you can speak to. No one knows nothing and no one if you mention someone's name. So how I regret moving from Vodacom to MTN. I need my itimized account so I can claim back from my company. I'm already R 3000 out of picket.