1 reviews | Active since Jan 2012
Paying for itemised billing but still have to use data to access my account
<p>I pay a monthly amount for itemised billing, yet instead of receiving an actual PDF bill, as I use to, MTN now sends me a link to a website where I have to download my own bill, using further data - meaning that in fact i end up paying them AGAIN for the same bill.</p> <p>It seems unreasonable that I have to pay for a service, which in actual fact they incur almost no cost in providing, and now they don't even provide the service.</p>
Good Day Duncan
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck Kindly be advised that as a service provider MTN’s priority is to safeguard and secure your information and as a result MTN has secured the billing delivery method. Please be advised that you are not charged to download your statements and Invoice, you are only charged internet connection charges to access the link.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
Kind Regards,
Zukiswa
REQ: **********
Good Day Duncan
Thank you for taking time to raise your concerns with MTN.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have tried calling you without any luck Kindly be advised that as a service provider MTN’s priority is to safeguard and secure your information and as a result MTN has secured the billing delivery method. Please be advised that you are not charged to download your statements and Invoice, you are only charged internet connection charges to access the link.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
Kind Regards,
Zukiswa
REQ: **********