1 reviews | Active since Mar 2016
Paying for itemised billing but do not receive it
I have joined MTN in December and since Jan have paying for itemised billing. In months Jan/ Feb I had logged numerous queries regarding the fact that I am not receiving my itemised billing. I need to receive it monthly to claim from my company. Eventually last month after speaking to numerous agents and then eventually a supervisor I managed to get the bills for December and Jan. this month I am having same problem already logged 2 queries with no response. I need my billing by end of business today otherwise I have to pay R800 out of my own pocket. Nobody in the call centre can help and ever gets back to you. Two of my colleagues are experiencing same problem. Beyond shocking service so sorry I moved from Vodacom I'd rather pay the extra than experience this inferior 3rd world service.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is on email function and the itemized billing service loaded on the account.
I have requested for the itemized billing to be send to me once received the itemized billing will be send to you via email.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that the account is on email function and the itemized billing service loaded on the account.
I have requested for the itemized billing to be send to me once received the itemized billing will be send to you via email.
Kind Regards,
Alice van der Merwe
***