SN
Siphiwe N
1 reviews | Active since Jun 2015
05 Jun 2015, 01:45
Paying for insurance I can not claim for.
I have been calling the MTN Call centre day in and day out only to be taken from pillar to post. My insured Galaxy Note 2014 Edition Tablets screen has broken. I have sent a claim form twice, in vain. I was recently promised an 'escalation' that has been pending since forever!!!!<br> I have no other option but to strike back at MTN with a vengeance and a fury that they never witnessed. I hereby make blackening the MTN name my highest priority.
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MTN South Africa's replyOfficial
08 Jun 2015, 10:14Hello SiphiweNkosi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
MTN South Africa's reply08 Jun 2015, 10:14
Official
Hello SiphiweNkosi,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of our insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***