1 reviews | Active since Dec 2019
PAYING FOR INSURANCE BUT IT WAS NEVER SENT TO H/O
After applying for a contract on 18/11/19. Application was approved and i received the phone. My contract amount with insurance went off at the end of the same month. I went to Jhb on the 3rd of December and my phone was ****** out of my hand bag.
I put in a claim for the phone and have been trying to find out what has been going on for the last 3 weeks. I keep on emailing my documentation to MTN and their claims department with no luck. I just found out that the store (Springs Mall) MTN never sent my documentation through and there is no record of my insurance at MTN.
What do i do now. I am paying for insurance that has never been sent to head office. HOW IS THIS LEAGAL!!!
MTN Springs mall keep telling me to phone claims department. BUT HOW CAN I DO THAT IF THERE IS NOTHING THERE???
As per the contract it is R299 per month. They took off R407 off my bank account. When i inquired about this. They told me it is for the insurance.
I will send my bank statement if requested. The consultant told me that i cannot get the phone if i dont take the insurance. How is this possible?
As per the contract it is R299 per month. They took off R407 off my bank account. When i inquired about this. They told me it is for the insurance.
I will send my bank statement if requested. The consultant told me that i cannot get the phone if i dont take the insurance. How is this possible?