Paying for data not received
On the 17th Dec @ 12:10pm logged a hello peter complaint to which I have still not received any feedback. Yet I am requested to rating MTN services for nothing I have received. MTN is charging me for data that I have not received / that has been taken away from me instead of carrying over, as it is suppose too. As per MTN consultants via the call center and stores it is suppose to roll over 1 month. Which is not the case currently. Please can someone call me to discuss my query. Do not send emails Should I not receive feedback will take it to the competition commission.
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MTN South Africa's replyOfficial
22 Jan 2020, 11:19Good day Aurial
We do apologise for the late response...
As per our telephonic conversation you have already been assisted by Tori, I will send you my direct mail incase you have any further enquiries...
Kind regards
Bonolo Khonkhe
Analyst:Complaints
We do apologise for the late response...
As per our telephonic conversation you have already been assisted by Tori, I will send you my direct mail incase you have any further enquiries...
Kind regards
Bonolo Khonkhe
Analyst:Complaints
Best regards,
MTN South Africa's reply22 Jan 2020, 11:19
Official
Good day Aurial
We do apologise for the late response...
As per our telephonic conversation you have already been assisted by Tori, I will send you my direct mail incase you have any further enquiries...
Kind regards
Bonolo Khonkhe
Analyst:Complaints
We do apologise for the late response...
As per our telephonic conversation you have already been assisted by Tori, I will send you my direct mail incase you have any further enquiries...
Kind regards
Bonolo Khonkhe
Analyst:Complaints
Best regards,