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Shaun B

1 reviews | Active since Jul 2018

10 Sept 2018, 13:43

Paying for data I'm not getting

I am paying for a data contract for 5gig during the day and 10 gig at night. I am receiving 5 gig during the day and 5 gig at night. I have spoken to 8 service consultants, 3 people at headoffice, the sales consultant at the store who did my contract, 2 serve people via email and a previous hello peter complaint ... still no result. MTN keeps saying the issue is resolved and i still keep getting 5 gig at night despite a signed contract. NO-ONE can help me. Is there anyone out there at MTN that cares that they are *****ing from the clients?????????????????????

0
Replies (2)
MTN South Africa
MTN South Africa's reply10 Sept 2018, 21:31
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly email the copy of your contract to *** will investigate and resolve your problem accordingly.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

SB
Shaun B's update11 Sept 2018, 09:38
Reviewer Update
Dear Mike, The following email has been sent to you ... " Dear Mike, I have been instructed to forward you the attached copies of my MTN data contract as per the HelloPeter Complaints Team. You will notice that according to the contract I am to receive 5 gig daytime data and 10 gig nighttime data monthly. To date I have only been receiving 5 gig daytime data and 5 gig nighttime data. Please can you rectify this issue and arrange that the data I have paid for and not received is credited to my account and let me know once this has been done. Many thanks Shaun "