wB
warren B
1 reviews | Active since Feb 2014
05 Mar 2019, 11:05
Paying for data I don't receive
I have been debited for a booster bundle R192 from November 2018 to january 2019 and didn't receive any data and MTN tells me it's resolved and I have been receiving the data but I haven't they can see on the system what I get I want my money back that I payed!
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MTN South Africa's replyOfficial
06 Mar 2019, 08:50Good day Warren
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. I have requested a credit note of R662.77 that will be passed onto you MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. I have requested a credit note of R662.77 that will be passed onto you MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply06 Mar 2019, 08:50
Official
Good day Warren
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. I have requested a credit note of R662.77 that will be passed onto you MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that i tried contacting you. I have requested a credit note of R662.77 that will be passed onto you MTN account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,