HB
Heinz B
1 reviews | Active since Feb 2016
14 Apr 2016, 09:45
Paying for data I don't get
Good morning<br> <br> I don't know wat is wrong with your services, first my call minutes that I didn't receive and now I am receiving half of my data. I only received half of my data which is 1 GB of 2 GB last month and this month, on my contract I am paying for services that I don't receive.<br> <br> Please make sure that you add 2 months of data which is 2 GB on top of the 1 GB that I currently have because I lost that data and I paid the full extent of that data. Please execute this asap.<br> <br> Regards
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MTN South Africa's replyOfficial
18 Apr 2016, 10:10Hello Heinzben,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that both your lines are on the MTN Choice 1GB package where you are provisioned with 1GB volume bundle plus 1GB Night Express bundle on a monthly basis.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that both your lines are on the MTN Choice 1GB package where you are provisioned with 1GB volume bundle plus 1GB Night Express bundle on a monthly basis.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply18 Apr 2016, 10:10
Official
Hello Heinzben,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that both your lines are on the MTN Choice 1GB package where you are provisioned with 1GB volume bundle plus 1GB Night Express bundle on a monthly basis.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that both your lines are on the MTN Choice 1GB package where you are provisioned with 1GB volume bundle plus 1GB Night Express bundle on a monthly basis.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,