PAYING FOR CONTRACT WITH NO PHONE

<p>Okay I have now come to agree with the many people who say MTN sucks. I mean how can someone be paying for a contract line for 2.5 months without the phone they are paying for?</p> <p> </p> <p>I got a contract upgrade in August of 2016. The phone I was given already started giving problems in the first week. When taken to MTN service shops I was hit with the excuses of- take it to the shop u got it or I am running too many apps that is why you are having issues. Even at the shop I got the phone from this was the excuse. So, in February of 2017 when I had enough with the phone I requested that it be booked for assessment. And guess what, the phone was indeed found with a problem and I had approval for a replacement.</p> <p> </p> <p>But it took 5 weeks for me to get this information. Further, contrary to what they claim that they will be in touch regarding the outcome of assessment, I had to follow it up at the shop after 5 weeks. This is despite them having my contact details. So, a phone is ordered which I was told would arrive at max 10 days, but this was not to be the case. I again followed up and told the phone was only in stock in a Joburg outlet. Meanwhile I stay in Pretoria, so I followed it there and guess what, nothing. So I get back to the Pretoria branch and they give me same story of saying they will order a new phone.</p> <p> </p> <p>AND AS ALL THIS DRAMA IS HAPPENING, I AM PAYING FOR A PHONE I AM NOT USING. THIS IS NOW THE 11TH WEEK. SURELY WHAT KIND OF SERVICE IS THIS MTN. TOTALLY UNACCEPTABLE</p> <p> </p>