Paying for an unknown contract 3 years and counting part 3- Alice van der Merwe

This is my third complaint with MTN in 3 months OVER THE SAME ISSUE!!!

On 30th August 2017 I wrote a review here about the frustrations I have gone through with MTN billing me for an unknown contract for 4 years now after having gone to several branches to get this issue resolved. MTN responded to that complaint on 3 September 2017 and I was told that they can pick up from their systems that I have laid complaints but the mails were sent to the wrong department (even though I had copied all MTN departments known to me in those emails). I was given a reference number and told this would be resolved in 10-21 working days. MTN also responded saying the unknown line has been suspended.

This issue was not resolved and I did not receive any feedback so on 9 October I wrote yet another review on this platform raising the following issues: 1. It had been the 26th working day since I had received the feedback (assuming working days are only Mondays to Fridays). 2. At the end of September (and now October and November!!!), the amount for the unknown line was STILL deducted from my account, despite being told the line has been suspended. 3. I had received a reference number for this but I was not informed who I can contact for feedback (no email or telephone numbers provided). A Kabelo Brett Mosimanyane rep**** on October 17th saying the Hello Peter agent Alice Van Der Merwe is waiting for feedback on the matter after logging it and that the complaint had been sent to Alice to follow up with the relevant department.

Today is the 5th of December and MTN still has made no effort to communicate with me the proceddings, to pay back the money owed to me or to stop the debit orders from going off on my account. How does one actually get MTN to put their customer needs first?!