1 reviews | Active since Apr 2015
Paying for a service you naver get to use
First of all have phoned MTN on several occasions asking them to change my date of payment from the 24th of the month to the 29th which is my pay date and I have been refused several times.<br> <br> So this means every month when I do pay, my contract line would have been suspended. It so happens that on the 04/04/2015 I made my usual late payment of R400 but my line was not reconnected.<br> <br> The most disappointing part is that I have been trying to call the 808 call centre for almost a month and they simply do not pick up there phones. I have made again a payment R500 today and went to the Mtn store in Newtown mall were the Service by the consultants there was just as poor as the Call centre<br> <br> Mtn service is a JOKE and im going to cancel the contract as soon as they pick up the phones (might take a year or 2). If any one out there is thinking of joining MTN don't bother you will end up paying for a service you don't get to use . <br> <br>
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
I have checked on your account and do pick up that your payment type is classified as cash, this would mean that from the date your invoice closes on the 20th of every month, you will then have 21days to make a payment towards the account. Currently on checking on your account there are no barring's loaded and the lines are active.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working on making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
I have checked on your account and do pick up that your payment type is classified as cash, this would mean that from the date your invoice closes on the 20th of every month, you will then have 21days to make a payment towards the account. Currently on checking on your account there are no barring's loaded and the lines are active.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working on making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***