sB
sharika B
1 reviews | Active since Aug 2015
04 Aug 2015, 09:11
Paying for a service that does not EXIST!
I have been a customer with MTN for the past 5 years and the treatment from MTN as a valued customer gets worse by the day! MTN has consumed from my account a value of R1110 which I had discovered one day by actually analysing their statements, which if I had never checked would have gone unnoticed .Upon realisation of this, I went into the store that I had taken the contract with and lodged a complaint. I only received feedback only on the 22nd of July 2015 which was a month after complaining which states :\Good day
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MTN South Africa's replyOfficial
18 Aug 2015, 10:06Hello sbasitheva,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the credit was passed for R1110.00 on 30/07/2015.
The deduction of R988.00 was for the invoices closed on 20/06/2015. The debit could not be stopped as the mag tape was already sent to the bank.
The amount of R1110.00 already includes the refund from the June invoice.
For further clarity you are welcome to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the credit was passed for R1110.00 on 30/07/2015.
The deduction of R988.00 was for the invoices closed on 20/06/2015. The debit could not be stopped as the mag tape was already sent to the bank.
The amount of R1110.00 already includes the refund from the June invoice.
For further clarity you are welcome to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply18 Aug 2015, 10:06
Official
Hello sbasitheva,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the credit was passed for R1110.00 on 30/07/2015.
The deduction of R988.00 was for the invoices closed on 20/06/2015. The debit could not be stopped as the mag tape was already sent to the bank.
The amount of R1110.00 already includes the refund from the June invoice.
For further clarity you are welcome to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that the credit was passed for R1110.00 on 30/07/2015.
The deduction of R988.00 was for the invoices closed on 20/06/2015. The debit could not be stopped as the mag tape was already sent to the bank.
The amount of R1110.00 already includes the refund from the June invoice.
For further clarity you are welcome to contact 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***