Paying for a service not received

Good day I hope this review gets the attention of TERENCE SAUNDERS, senior manager of MTN.

I have been struggling to get my issue resolved since the 27 August 2020 and my inquiry has NOT been attended to. I have been paying my contract every month since 27 June 2020 and I am not getting my data as advertised when I took out the contract. I have made contact with MTN numerous time and every time I hang up the phone with disappointment. Several times I got reference numbers, if not that they inform me that the inquiry has been escalated, they did not received the requested documentation of which it was sent on three different occasions. The cherry on the cake is that on the 30.12.2020 I received an SMS stating that my reference number has been closed and that I need to contact MTN, super excited I phone to hear what the outcome was and guess what the consultant could not give me any feedback. SO WHY SEND ME THE SMS IN THE FIRST PLACE???

I just feel that it is so disappointing and unfair towards people that is so loyal to the company that they get treated so badly. All I want is for this issue to be resolved and to be given what I AM PAYING FOR.

Contact number: *** Mercia Malan