Hellopeter
Share Your Experience

1 reviews | Active since Feb 2017

21 Feb 2018, 09:59

Paying for a Service im not receiving

Good day Sir/Madam

I hereby wisht to inform you that i have an outstanding query for almost a month now regarding my data i did not receive with ref no 1- ********** 3225 whereby only answer i get is that query is still outstanding and open for investigation. I mean im paying for a service wich im not receiving and been paying on time, just want to cancel my contract and move over to prepaid so i can move to another network provider and i do not want to pay for termination as i am paying for a service and i did not receive any of the service. Called again on 2018-02-21 and emailed a screenshot to mtn customer care of sms a received that i got 50min and 100sms and no data, which i am suppose to receive 50mins,200sms and 350mb data called logged again and escalated but no solution ref no ********** 6 and ref no ********** 11 and ref no ********** 53 all calls beside the emails i have sent since 2018-01-21 until 2018-02-21 no solution up until now

0
Replies (4)
's update21 Feb 2018, 21:56
Reviewer Update
I need to receive for january and february data two months i have received nothing
's update22 Feb 2018, 15:26
Reviewer Update
Its the end of business day and haven't not heard anything from mtn, just move me over to prepaid and cancel my subscription
's update26 Feb 2018, 09:39
Reviewer Update
Im still awaiting my allocated data from MTN and its the 26th February 2018
's update21 Mar 2018, 19:24
Reviewer Update
I have once again not received my allocated data again todag 2018-03-21, only received 50mins, 100sms no data. I have taken screenshot as prove of the sms sent by mtn regarding my mins and sms but no data..i was contacted and was told that it is sorted out by technical department but its still not sorted and if not sorted with n few days im not going to pay as i not receiving the service i initially signed up for.