1 reviews | Active since Nov 2013
Paying for a service i have not used for 24 months
in the year 2013, i had taken up a data contract with MTN for R149.99, to date i have not used a single kilobite of data Yet MTN have consistantly deducted my account and continue to do so. the reason for not using the data is because the device given to me does not pick up any network in my Area (lombardy east,jhb) this cant be my fault, surely ? i had disputed this so many times and have now lost count. i have continued to pay MTN on a monthly basis as i wish not to be black listed. i feel that i am a victim to something MTN are brushing under the carpet, they cant give me answer/solution. so i continue to pay for something i have not used in 24 months, 149.99 X 24 = 3599.99 a lot of money for nothing. and just so you know, i personally had 3 contracts with you and got 4 family members to join your group. if MTN can tell me that i am a **** and that i did infact use their data, i will admit defeat and continue to pay. (this i challenge you)
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that your number has been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
