Paying for a product & service I am not receiving

Dear MTN <br> <br> My contract was upgraded at the end of August 2015. After not receiving the entire package deal (data, smses, internet connectivity) I initially app**** for, I turned to a few branches over 10 times since with no resolution whatsoever. A software upgrade was done, but still no resolution. A Sim swop was done and I was charged when the fault was not on my side, this remains MTNs issue that has since affected me. My account is being debited every month but the line is being suspended on a monthly basis. Is there any excuse for the suspension?<br> I wish to continue my contract with MTN as I have been a loyal customer for a few years but you will not allow me to. I will not pay the remainder of the term (Should I find the need to cancel) as I never had the service and package deal since inception. <br> Hellopeter is my last resort, I have no further point of escalation. Kindly understand my frustration in this matter. The service from MTN is appalling, please can you assist urgently? Please contact me on the cell number submitted along with this query, the MSISDN in question can be obtained from my ID number.<br> <br> Thanking you