Paying for a product I can't use

<p>I purchased my portable router yesterday and was given the impression that once home I could connect immediately. After hours of struggling, changing PC and mobile settings and re-reading the manual, I called the branch at the Waterfront where it was purchased. No answer. I called MTN on 808 and was advised that the device is Rica-barred. No mention was made of this at any point during purchase - how must I use a device that is rica barred?! And why was this never mentioned?? What a waste of time. I was then advised that a request was submitted to fix the problem and would be actioned between 2 - 24 hours. A whole day later and I still can't use my device. Another call later I am advised that the request was submitted but not actioned. When asked for an explanation, the call centre was not able to provide one. I have been with MTN for years and honestly this makes me want to cancel everything and change providers! Useless customer service. Totally underwhelmed and disappointed. Thanks for nothing MTN. </p>