Paying for a device I have not received for almost three months !

My last Hello Peter review:

"I have been paying R539 for a device I have not received for more than two months. No feedback whatsoever!! This is my third complaint on hello-peter. My Rica Adress will change within a week since we are moving. How in the world will I receive my device then?? Please do something about this!!!! Not even the branch I did the deal through can give me any feedback since they are not receiving any! Where is the communication in this company!? Waiting for someone to call me ASAP!!!"

Someone did call me and rep****, but nothing happened in two week's time after the reply on my last review. It is starting to look like the Complaints Analyst's only reply to get you off their back's and then nothing happens after that!

They promised to keep me posted... and as I said... it has been two weeks already after my last complaint/review.

If the only option at this stage is to cancel the upgrade and refund me for the difference.... it is totally unacceptable!! I took this deal for a reason! If I were to take out this same contract now... the same device and data package will cost me more than R1000. I am insisting on this package.

Please make a plan !! And do not just promise that something will be done and then two weeks later I write another review!