Paying for a Data contract yet I don’t receive any Data for a whole month!

Wanted to Cancel my contract, they instead enticed me to take on a cheaper deal. Which was good enough for me so I did, but do regret that decision very much.

I have 5 contacts SIM cards with data, money for all has been debited from my account but one of the Sim card’s Data has not been allocated to the SIM as yet. I have been struggling with this issue from the beginning of the month.

After endless phone calls, I’m truly fed up with the level of service which I have received. One person tells me they will sort it out with a couple of hours while the other person tells me that it could take up to 7 days for “data to be allocated to my SIM”

I phoned MTN again today, and after an hour of explaining a new person the same problem all over again, she says the last person I spoke to did not open a correct ticket and that I will have to wait a further 24 Hours and my issue will be resolved. (Which I find very unlikely)

They gave me the following reference number which I made sure to note down this time.

SMC-***