PAYING FOR A CONTRACT WITHOUT THE DEVICE GIVEN A RUN AROUND

I went to the MTN store in Selcourt Springs on the 23rd September 2016 to get a new Tab E contract for R199 or so per month after i was approved. The consultant did not open the box and insert the sim card, when i got home i opened the box and the screen was cracked and there was no damages on the edges of the screen. I immediately called the call centre with my other number to let them know of the damages. The lady advised me to go into the store the following day to report the matter. The following day i went back to mtn store the Manager looked at the device and said his consultant Xolani was supposed to have opened the device before i left the store and checked if everything was okay and she admitted that the consultant was wrong. The managers name is Esmarie.. She told me to come back after 2 days as she had no tablets in stock.. After 2 days i came back she told me she sent the phone for assessments i must come back after 14 days.. I returned after 14 days she i told her first installment has been taken from my account and still no tablet has been received she gave me an ********** 000 number to call and said i must ask them to cancel my contract because the assessors say there is nothing with the phone the fault is theirs but she cannot give me another phone because they are out of stock..

I called the ********** 000 number i was helped by a gentleman he advised me that i wasn't supposed to call them Esmarie was supposed to send them the contract and cancel without any penalties for me to pay. He asked me to walk back to store and give her the phone. She spoke to the guy and said to me she sent the contract and gave me the contract back and said i will be refunded and the contract will be cancelled i then left the store.

A month later to my surprise money was taken from my account on the 20th of November i went back to the store again with fail.. Esmarie gave me the run around.. I have fought sent numerous emails called the call center many times with fail i did not get any assistance..

I am sitting with a contract with no tablet and no simcard, airtime or data and money is taken off my account each and every month..

I came to a point where i decided to stop paying MTN as i was receiving no help from anyone. That has given me a poor credit record because of MTN not wanting to do their jobs and servicing their clients in an appropriate manner.

It came to a point where i felt so heart broken because i am trying to maintain a good relationship with MTN and my credit record as i am in need of a home for my kids and if i fall bad in my credit record i will not achieve the things that i need when it comes to financing.

In June 2017 i went to an ABSA atm and deposited the R3800 i was in arrears with including the tablet i was paying for which i did not have.

After a few days later i received a letter from Norton-Lambrianos Attorneys that i owe R9000.00 and my account has been handed over.

I called the attorneys and told them i had paid my account and it is up to date and i even paid more by R100.00 and why is my account with them.

I explained that firstly i am paying for 4 devices which of 3 i have in my position i cannot even use my monthly airtime and data whats worse is i am also paying for a tablet i do not have and now i have been handed over to the attorneys even though i payed the account a week ago prior to my account being sent to the attorneys..

I am being sabotaged by MTN it has sadly been a whole entire 1 year and i have been trying to get help and tried numerous times to fix this but with fail..

Someone please help me this is unacceptable.. I used to love MTN but it has failed me..

One of the contract numbers is ********** just know its not working