Paying for a cellphone that was never recieved

I am actually infuriated and angered by the poor service and lack of interest in an urgent matter from MTN!!

Earlier this year (2017) I had noticed I was being charged for an additional contract.

Late last year (Around this time - November/December) I called MTN to take out a “Cheap” contract as my phone had stopped working, a day or so later it was brought to my attention that my existing contract was almost due for an upgrade, resulting in me contacting MTN to CANCEL the contract I had app**** for ONLINE.

Somehow this contract was then ACTIVATED in March 2017 (I NEVER RECEIVED THIS PHONE).

I have contact the customer care lines multiple times with NO help or solution.